Liverpool ONE
Welcoming more than 22 million visitors every year, Liverpool ONE is a key part in Liverpool’s vibrant £5billion visitor economy.
Keeping the extensive retail, leisure, and restaurant complex running smoothly requires the dedicated efforts of multiple behind-the-scenes teams. Recognising our extensive experience in delivering high-quality uniforms to more than 50 other Savills sites, Liverpool ONE turned to Infinity Inc. for their uniform refresh.
Our proven track record of consistently meeting the needs of our clients assured Liverpool ONE that we could deliver uniforms that are not only stylish and comfortable but also durable and practical for daily use.
Having the right uniform is key for teams giving their best. Liverpool ONE's wanted a uniform update for seven of their teams, encompassing cleaning, waste management, security, guest services, and the office team.
Given the expansive 1.65 million sq ft open-air complex they manage, the teams require uniforms that can withstand various weather conditions and seasonal changes. These updates are crucial for ensuring the staff are well-equipped and comfortable year-round, allowing them to maintain high standards of service and operational efficiency across the diverse environments they work in.
A significant challenge in managing seven different styles of uniform is ensuring that the teams can easily handle their uniform requirements moving forward, including replacing garments when needed or acquiring additional stock for new team members.
To address this, Infinity Inc. developed a tailored LINK ordering site specifically for Liverpool ONE. This site features their complete uniform range, categorised by team, allowing seamless and efficient ordering. With this system, team members can confidently order the correct items, ensuring consistent and accurate uniform management across all departments.
To add a touch of excitement to the unveiling of the new uniforms, each team member received a Pantone-matched, custom-made box containing the correct quantities and sizes. Featuring a convenient carry handle, this unique packaging allowed easy distribution of the uniforms among colleagues.
Over 1,500 individual items were hand-packed in our dedicated department at Infinity Inc. HQ in Leeds. Each box also included a card insert with a QR code, which team members could scan to access a bespoke webpage with useful information about their new uniform garments.
"While choosing a uniform supplier for the Liverpool ONE team, we were delighted by Infinity Inc’s positive attitude towards sustainability, along with the great initiative they showed while supporting us through the process to supply new uniform across multiple departments.
To complement a new team structure, we wanted our team members to feel comfortable and proud when wearing the Liverpool ONE uniform and ensure inclusivity across our teams.
Our uniform provision required improvement and Infinity Inc’s online ordering portal fits seamlessly into our working practices."
Jen Davies, Operations Director at Liverpool ONE
